Privacy Policy

This Privacy Policy explains how Vantelli ("we", "us") collects, uses and protects your personal data when you visit or make a purchase from our store. We act as the data controller for the personal data you provide.

1. Information we collect

Order & account data: name, email, phone, billing and shipping address.
Payment data: processed securely by our payment providers; we do not store full card details.
Usage data: device, browser, IP address and pages viewed, collected via cookies and similar technologies.

2. How we use your data

To process and deliver your orders and handle returns.
To provide customer support and send order updates.
To send marketing communications where you have consented (you can opt out at any time).
To detect fraud and improve our store.

3. Legal bases (GDPR)

We process your data on the basis of contract (to fulfil your order), legitimate interests (to run and secure our business), consent (for marketing and non-essential cookies) and legal obligation (e.g. tax records).

4. Sharing your data

We share data with service providers who help us operate, including our e-commerce platform, payment processors, and the suppliers/fulfilment partners who ship your order. These partners may be located outside the EEA; where they are, we rely on appropriate safeguards such as Standard Contractual Clauses.

5. Cookies

We use cookies for essential store functions, analytics and marketing. You can manage cookies through your browser settings or our cookie banner.

6. Data retention

We keep personal data only as long as necessary to fulfil the purposes above and to meet legal, accounting or reporting requirements.

7. Your rights

Under the GDPR you have the right to access, correct, delete, restrict or object to processing of your data, and the right to data portability. To exercise these rights, contact us at support@vantelli.com. You may also lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija).