Shipping policy

Every Vantelli order is shipped free, fully tracked, and insured — because the experience should feel considered from checkout to doorstep.

Order processing. Orders are prepared within 1–3 business days (Monday–Friday, excluding public holidays). During sale periods or peak seasons this may extend slightly. You'll receive a confirmation email with tracking as soon as your order is on its way. Once an order has entered processing we're unable to change or cancel it — please contact us quickly if something's wrong.

Free shipping. We offer free, insured, tracked shipping on every order — no minimum spend.

Estimated delivery times. Delivery estimates below are in business days from dispatch and are indicative, not guaranteed:

Because each piece is dispatched from our fulfilment partner, occasional delays with carriers or customs are outside our control, but we'll always help you track your order.

Carriers & tracking. Orders ship via reputable international carriers through our fulfilment centre, and every order includes a tracking number. You can follow your parcel any time on our tracking page at van-telli.store (Track Your Order). Tracking can take a few days to show its first scan after dispatch.

Split shipments. If your order contains multiple items, they may arrive in separate parcels at no extra cost to you — so don't worry if one piece lands before another.

Delivery address. Please double-check your shipping address at checkout. We can't be responsible for orders delayed or lost due to an incorrect or incomplete address, so contact us immediately if you spot an error.

Delayed, lost, or stuck parcels. If your tracking hasn't updated in a while, or your estimated window has passed, email us at support@van-telli.store and we'll investigate with the carrier and make it right.

Where we ship. We ship across the UK, Europe, and to most countries worldwide. W

Questions? Email support@van-telli.store — a real person replies within 24–48 hours, Monday–Friday.